- About Us
- Book an Appointment
- Request a Quote
- Contact Us
Our number one priority is to keep people connected, while keeping our staff aswell as our customers safe.
We know that some of the services we carry out are critical, and connecting people, businesses and public services has never been more important. That’s why many of our roles have been given ‘key worker’ status.
That said, the safety of our people and the public comes first and, based on the new guidance, we’re now prioritising essential work as from the 18th May.
That means we’re focussing on the repair and maintenance of connections that support critical infrastructure, essential public services, vulnerable customers and those without any service.
We’ve also advised our engineers to avoid entering customer premises. A large amount of the work we do can be completed outside, meaning we can often upgrade people or fix problems without entering a customer's property.
So we’re advising them not to complete any work inside a property unless:
- It would leave a vulnerable customer with no form of connection.
- We are on a repair job, they pass all of our screening questions and the customer doesn’t have a working service that enables them to make and receive calls, no TV or connection at all to a stable broadband service enabling them to use the internet.
Our engineers have been provided with approved gloves, alcohol wipes, and face masks. Not only for your protection but also for the safety of our staff.
If you have any questions or queries please do not hesitate to get in touch.